E-mail: Creating, Sending, Tracking

Managing e-mail is trivial with Auction Hawk.  When you join, you should have received several e-mail "generic" templates that work well in most situations.

 

To customize your own message:

 

1. From the Sold folder, select "Create new..". Or, choose "E-mail" from the main navigation bar.

2. Enter your e-mail information. Enter your template name and click "Save."  Your e-mail will be added to the pull-down menu, for one-click access later.

To send e-mail to a buyer:

1. From the Sold folder, check boxes for the item or items for which you want to send e-mail.

2. From the "Send Mail.." pull-down menu, choose one of the templates.

3. Click "Send Message", and one individual, unique e-mail will be sent to each buyer.

Special features:

• The "Last mailed" date, on the far right of your Sold folder, will denote the time at which you sent the e-mail.

• All e-mails are sent in professional-looking HTML.

• You may use text substitution for several fields.

• Power user tip: You may also send e-mail by using the "Mark as Shipped + Send Email" option in the Sold folder, which marks the selected items as shipped and sends them all the e-mail message of your choice.