To use My eBay Apps, your browser must be configured to accept third-party cookies. To work around this behavior, set your privacy level to low or to accept all cookies:

To enable cookies in Microsoft Internet Explorer (IE)

1. In Internet Explorer, click Internet Options on the Tools menu.
2. On the Privacy tab, move the settings slider to Low or Accept All Cookies.
3. Click OK.

To enable cookies in Google Chrome:

1. Preferences
2. Under the Hood
3. Content Settings
4. Cookies
5. Leave UNCHECKED: "Ignore ... and block third-party cookies from being set"

To enable cookies in Mozilla Firefox 3.x (PC):

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Select the checkbox labeled 'Accept third-party cookies.'
5. Click OK.

To enable cookies in Mozilla Firefox 2.x (PC):

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Click OK.

To enable cookies in Mozilla Firefox (Mac):

1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Under Cookies, select the option 'Accept cookies from sites.'

eBay will not allow us to tag listings:

• When the listing ends in 12 hours,
• When the listing has bids or Best Chance Offers pending,
• When your eBay account credit card is invalid,
• When your eBay Token expired (not applicable to Open Apps.

If you just joined, it will take up to 2 hours for you to start seeing visitors. If you have been a member for more than a few hours, and still do not see data, we are happy to investigate for you - contact us at contact customer service.

Also, you may have turned off auto-tag.

1. If you changed your eBay userid, you will no longer be able to access your new account under My eBay. Since eBay imposes a flag on the account and returns results to us, and obviously that does not work well with an analytics service. (See next question). You may still access the old account via our website, however, you will need to make a new, fresh account for the new ID.
2. You may have restored an old account, and in that case, we need to map the old account to the new one.
3. If you do not use Open Apps directory, your token is probably expired; log into the main website, and visit "eBay Token" in Preferences.

eBay imposes security limitations on the account if you change the ID. We must track listings under the userid they were created under. We are tracking your listings correctly, but the data is sent to the old account. Your new traffic and old traffic will be split between the two accounts.

Since eBay imposes security limitations on the account, we can no longer track an account when the ID is changed. A new account must be established. Your new traffic and old traffic will be split between the two accounts, however. We apologize but there are no exceptions to this rule due to eBay security rules. This is not a reflection on our service. We are correctly tracking each ID, we are not allowed to track them together.

To get around this issue, you must inform us PRIOR TO changing the eBay ID so we can arrange to map the accounts. Or, new users with new accounts and a few listings can just cancel listings.

We apologize, but eBay does inform customers of the drawbacks of changing an ID at the time of changing the ID, but our app needs more security than others.

As advertised, we can only give one free account per customer. If you wish to add new accounts, you can add them as a free trial, and we use the honor system for payment. You can purchase an upgrade here.

If you are tracking a subdomain or website that is different than cgi.ebay.com, you must explicitly specify in preferences. This is to protect your statistics from being hacked. We have most of them.

As of this writing, we have: www.ebay.com, stores.ebay.com, shop.ebay.com, stores.ebay.com, shop.ebay.de, stores.ebay.de, shop.ebay.co.uk, stores.ebay.co.uk, shop.ebay.it, ebay.ca, stores.ebay.it, ebay.ca, vi.ebaydesc.it,cgi.ebaydesc.it

If you see one that is not on this list, please write us a note.

This is up to your own intuition and observation skills, but here are just a few ideas among hundreds.

1. "I see that my dresses get a lot of visits from Japan. I should sell overseas."
2. "My pink templates sell 20% more product."
3. "My products sell best on Sunday nights."
4. "I see most buyers leave out the apostrophe on "Wrigley's". I should add "Wrigleys" to my listing titles."
5. "A lot of my buyers set their browser to Spanish as the default."
6. "I used custom goals to perform A/B testing, and method B attracted more buyers.
7. "Hello Robert, thanks for your purchase. I noticed you spent a lot of time looking at my other three items. Are you interested in a discounted price for all items?"

How many hits you receive depends on what you sell, And how interesting you make it. A typical seller can expect to receive one per minute per 1,000 listings active.

However, this is by no means a rule of thumb. We have one customer that sells lingerie who receives one hit per minute for every 2000 listings. We have another customer that sells DVDs who receives one hit every half hour for 17,000 listings.

This is why you are signing up with Sellebrity Analytics: To improve your sales, by monitoring such things.

We could add an invisible counter, but in order to keep buyers informed of all changes, eBay appends a message:

At (date and time), the seller added the following information:

Sellers didn't want eBay's message there with empty hanging space. So, we made the tag a modest 88x33 image.

Check our blog article on Best Days and Times to List and other tutorials.

Easy. Just go to Visitors tab. Set a filter and choose IP ADDRESS. Enter the IP address. You should also change the date range to 30 days or 90 days.

The traditional definition of a "bounce" is a visitor who only views one listing (or page on your site) and then leaves. However, we do not feel this is a good way to define this metric, as there are plenty of sites whose goal is one page view - e.g. a blog post linked to from Facebook. Sellebrity instead relies on the visitor's time-on-site - if a visitor is on your site for at least 30 seconds (which our tracking code tells us) then we will say they are NOT a bounce, even if they only have one page view. However, we do honor the definition that any visitor who has more than one page view is not a bounce.

Yes. If you do so, they will show up in SPY (and the rest of the site) as their real name, e.g. John Doe.

No. We always check the auction description first to make sure it doesn’t have our code first, invisible or otherwise.

Nothing, really. Except you will not be able to track searches or languages. Our service is reliant on the JavaScript for only those two things. Otherwise, the image can be used and you will see identical results to what you would have seen using the JavaScript.

If you are tracking a subdomain or website that is different than cgi.ebay.com, you must explicitly specify in preferences. This is to protect your statistics from being hacked. We have most of them.

If you see one that is not on this list, please write us a note.

Recently, eBay started presenting their webpages with iframes, and therefore the referring page for the eBay item page is the actual eBay item page wrapper itself. Bottom line is, eBay cut all of the services off from learning referrer information for webpages that originate within eBay internally. In short, only eBay can know the true referrer now.

There is still very valid and helpful information when you view over 30 or 90 days. And of course we track websites, too.

• They are using a tracking blocker or other "privacy" software
• Their firewall blocked our tracking servers
• They have a slow connection and didn't have time to download and execute our tracking code before moving on
• They have disabled Javascript
• They have images turned off
• Their browser is not sending a proper referrer
• They are in your IP block list
• They are handicapped (using a text reader)
• They are using 'incognito mode' in Google Chrome browser

You just need to configure your time zone in Preferences. You can change your timezone for each of your sites individually, in the preferences area for that ID or site.